Return & Refund Policy – Playone.pk

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At Playone.pk, we want you to be fully satisfied with your purchase. If for any reason you are not happy with your order, we have a simple return and refund process to make things easy for you

Return Period

• You can return items within 7 days of receiving your order.

• Items must be in original condition, unused, and with all tags/packaging intact

  Eligible Items for Return

  • Items that are damaged, defective, or incorrect.

  • Items that do not match your order.

  • Please note: open or used toys cannot be returned for hygiene reasons

    Refund Process

    • Once your return is received and inspected, we will notify you about your refund approval.

    • Refunds will be processed to the original payment method within 5-7 business days.

    • If there is a delay, our support team will assist you immediately

      How to Request a Return

      • Contact our support team via:

        • Email: playone.pk@gmail.com

        • WhatsApp / Phone: 0329 3940945

      • Provide your order number and reason for return.

      • Our team will guide you step by step

        Exchange Policy

        • Wrong or defective items can be exchanged within the return period.

        • Exchange requests follow the same return conditions